Effective Date: 01-02-2026
Narowal E Mart (“we”, “our”, or “us”) operates the Narowal E Mart mobile application and related services (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.
By using Narowal E Mart, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following personal information:
Full name
Email address
Phone number
Delivery address
Payment information (processed securely via third-party payment gateways)
Profile photo (optional)
We may collect location data to:
Show nearby restaurants and stores
Provide accurate delivery services
Track delivery orders
You may disable location access at any time through your device settings.
Order details and history
Purchase preferences
Transaction records
Device type and operating system
IP address
App usage data
Error logs and performance data
We use your information to:
Create and manage user accounts
Process orders and deliveries
Facilitate secure payments and refunds
Send order updates, notifications, and promotions
Improve app features and performance
Prevent fraud and misuse
Comply with legal obligations
We may share your information with:
Restaurants, shops, and vendors to fulfill orders
Delivery partners for order delivery
Payment service providers to process payments
Third-party service providers for analytics, cloud storage, and notifications
Legal authorities when required by law
Narowal E Mart does not sell your personal data to third parties.
Narowal E Mart may use cookies and similar technologies to:
Improve user experience
Analyze app usage
Remember user preferences
You can control cookie usage through your device settings.
We implement reasonable technical and organizational security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal data only for as long as necessary to:
Provide our services
Comply with legal requirements
Resolve disputes
Enforce agreements
You have the right to:
Access your personal information
Update or correct your data
Request deletion of your account and data
Withdraw consent where applicable
To exercise these rights, please contact us.
Our Service may contain links to third-party websites or services. Narowal E Mart is not responsible for their privacy practices or content.
Narowal E Mart does not knowingly collect personal information from children under the age of 13 (or as required by local law). If such data is discovered, it will be deleted immediately.
We may update this Privacy Policy from time to time. Any changes will be posted in the app with an updated effective date.
If you have any questions about this Privacy Policy, please contact us:
App Name: Narowal E Mart
Email: [support@narowalemart.com]
Address: [Narowal, Pakistan]
